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How to Support and Get Away with It

In this presentation the Finnish attempts for initiating product management in the national research and education network will be presented.
First the case of the backbone will be tackled and thereafter the case of activities that aim to support change in the higher education and research institutions. These two cases will be compared with each other.
In the last part there will be presented a new model for handling product management and customer interaction in relation to services that are to facilitate adoption of new technologies.

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  • Pekka Linna, CSC - Finnish IT Centre for Science (FI)

This presentation is part of session What Services Do the NRENs Need to Provide?.


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Last modified on the 10th 2005f February 2005 - 15:10